Data Protection Policy
Last Updated: January 14, 2026
1. Introduction
Connect Cargo (P) Ltd. ("we," "our," or "us") is committed to protecting the personal data and information of our customers, employees, and business partners. This Data Protection Policy outlines our approach to safeguarding data and ensuring compliance with applicable data protection laws and regulations.
2. Scope
This policy applies to all personal data collected, processed, stored, and managed by Connect Cargo, including:
- Customer personal information
- Employee data
- Business contact information
- Website visitor data
- Any other personal data in our possession
3. Data Protection Principles
We adhere to the following data protection principles:
- Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and in a transparent manner
- Purpose Limitation: We collect data for specified, explicit, and legitimate purposes
- Data Minimization: We collect only the data that is necessary for our purposes
- Accuracy: We ensure personal data is accurate and kept up to date
- Storage Limitation: We retain personal data only for as long as necessary
- Integrity and Confidentiality: We implement appropriate security measures to protect personal data
- Accountability: We are responsible for demonstrating compliance with data protection principles
4. Security Measures
We implement comprehensive security measures to protect personal data:
- Technical Measures: Encryption, firewalls, secure servers, access controls, and regular security updates
- Organizational Measures: Staff training, confidentiality agreements, and clear data handling procedures
- Physical Measures: Secure facilities, restricted access to data storage areas, and proper disposal of physical records
- Regular Audits: Periodic security assessments and vulnerability testing
5. Data Processing
We process personal data only when:
- We have obtained explicit consent from the data subject
- Processing is necessary for the performance of a contract
- Processing is required to comply with legal obligations or law enforcement requirement
- Processing is necessary to protect vital interests
- Processing is necessary for legitimate business interests
6. Data Sharing and Third Parties
We may share personal data with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- Legal authorities when required by law
All third parties are required to maintain the same level of data protection as outlined in this policy.
7. Data Subject Rights
Individuals have the following rights regarding their personal data:
- Right to access their personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
For more details, please refer to our Rights for Users page.
8. Data Breach Management
In the event of a data breach, we will:
- Immediately assess the nature and scope of the breach
- Contain the breach and prevent further unauthorized access
- Notify relevant authorities as required by law
- Inform affected individuals without undue delay
- Document the incident and implement corrective measures
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
If we transfer personal data outside of India, we ensure appropriate safeguards are in place to protect the data in accordance with applicable data protection laws.
11. Contact Information
For questions, concerns, or to exercise your data protection rights, please contact us at:
Email: it.dpsupport@connectcargo.com
Phone: +91(80) 4135 3500
12. Policy Updates
We may update this Data Protection Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.