Rights for Users
Last Updated: January 14, 2026
1. Introduction
At Connect Cargo (P) Ltd., we respect your privacy and are committed to protecting your personal data. This page outlines the rights you have regarding your personal information under applicable data protection laws and regulations.
2. Your Data Protection Rights
As a user of our services, you have the following rights regarding your personal data:
Right to Access
You have the right to request access to your personal data that we hold. This includes:
- What personal data we have about you
- Why we are processing it
- Who we share it with
- How long we keep it
How to Exercise: Send an email to it.dpsupport@connectcargo.com with the subject "Data Access Request" and include your identification details.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.
How to Exercise: Contact us at it.dpsupport@connectcargo.com with the corrected information and your identification details.
Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal data when:
- The data is no longer necessary for the original purpose
- You withdraw your consent
- The data has been unlawfully processed
- You object to processing and there are no overriding legitimate grounds
Note: We may retain certain data if required by law or for legitimate business purposes.
How to Exercise: Send an email to it.dpsupport@connectcargo.com with the subject "Data Deletion Request".
Right to Restrict Processing
You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
How to Exercise: Contact us at it.dpsupport@connectcargo.com with your request and the reason for restriction.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
How to Exercise: Request your data in a portable format by emailing it.dpsupport@connectcargo.com.
Right to Object
You have the right to object to processing of your personal data for:
- Direct marketing purposes
- Processing based on legitimate interests
- Processing for research or statistical purposes
How to Exercise: Send an objection request to it.dpsupport@connectcargo.com.
Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.
How to Exercise: You can withdraw consent by:
- Emailing us at it.dpsupport@connectcargo.com
- Updating your preferences in your account settings (if applicable)
- Using the unsubscribe link in marketing emails
3. How to Exercise Your Rights
To exercise any of your rights, please:
- Send an email to it.dpsupport@connectcargo.com
- Include your full name and contact information
- Specify which right(s) you wish to exercise
- Provide any necessary identification to verify your identity
- Include relevant details about your request
4. Response Time
We will respond to your request within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days and will inform you of the extension.
5. Verification
To protect your privacy, we may need to verify your identity before processing your request. We may ask for additional information to confirm that you are the owner of the data in question.
6. Limitations
Your rights may be limited in certain circumstances, such as:
- When we are required to retain data for legal compliance
- When data is necessary for the performance of a contract
- When processing is necessary for legitimate business interests
- When data is needed for legal claims or defense
7. Complaints
If you are not satisfied with how we handle your data protection rights request, you have the right to:
- File a complaint with us through our Grievance Redressal Mechanism
- Contact the relevant data protection authority in your jurisdiction
8. Additional Rights
8.1 Right to Information
You have the right to be informed about how we collect and use your personal data. This information is provided in our Data Privacy Policy.
8.2 Right to Opt-Out
You can opt-out of certain data processing activities, such as:
- Marketing communications (use unsubscribe links or contact us)
- Analytics tracking (use our privacy consent banner or browser settings)
- Cookie usage (manage through browser settings)
9. Contact Information
Exercise Your Rights
Email: it.dpsupport@connectcargo.com
Phone: +91(80) 4135 3500
Subject Line: Please include "Data Rights Request" in your email subject
Response Time: Within 30 days (may be extended for complex requests)
10. Policy Updates
We may update this Rights for Users page from time to time to reflect changes in applicable laws or our practices. Any updates will be posted on this page with a revised date.
12. Related Policies
For more information, please refer to: